Welcome to Ear Health Wellington
Phone: 04 472 9555
Business Hours: Monday-Friday 8.30 am – 5.00 pm (closed Saturday and Sunday)
Appointment times: from 8.20 am – 4.00 pm
Professional ear care, delivered by experienced Registered Nurses. Our focus is simple: exceptional clinical care, efficient appointments, and a comfortable patient experience from booking to treatment.
Why Choose Us?
All ear wax removal procedures are performed by our Registered Nurses, who have undertaken additional training in ear health and ear wax removal. Our nurses are experienced in assessing ear conditions and providing evidence-based ear care.
Patients choose us because we offer:
- Experienced Registered Nurses specialising in ear care
- Gentle microsuction ear wax removal
- Appointments that typically take just 10–20 minutes
- No referral required
- Convenient CBD Wellington location (2 Manners Street, entrance by the bus stop)
- ACC approved provider
- Friendly, professional service
Comprehensive Ear Care
Our services include:
- Microsuction ear wax removal
- Ear health assessments
- Removal of foreign objects from the ear canal
- Ear care education and prevention advice
- Care for adults and children aged 5 years and over
Easy to Book
We know your time is valuable. That’s why we offer 24/7 phone and online booking, with nurses available each day to provide prompt appointments. In some cases, same-day or next-day appointments may be available.
Fees
- Standard Consultation – $73
- Regular Maintenance (1–3 monthly) – $64
- ACC Appointment – $56*
- Follow-up Appointment (within a month) – $29
- Veterans’ Affairs – Fully Funded*
- Minimum consultation fee (where no earwax or debris is present) – $59
* ACC patients must provide their ACC number; Veterans’ Affairs/NZDF patients must provide a current Limited Order or Purchase Order number at the time of appointment for non-payment or a discounted fee to apply.
Payment Options
- EFTPOS
- Credit Card (no surcharge)
- Afterpay
- Cash
Why We Use Microsuction
Microsuction is recognised as an effective method for removing earwax. Using magnification and specialised suction equipment, our nurses can clearly see the ear canal throughout the procedure.
Whether you need relief from blocked ears, regular earwax management, or expert advice about your ear health, our experienced team is here to help.
At Ear Health Wellington, we believe you should have all the information you need before deciding whether to have earwax removal treatment.
We are committed to providing professional care and ensuring you understand your treatment options so you can make an informed choice. Before treatment begins, your Ear Nurse will ensure you understand the proposed procedure, its benefits, potential risks, and any reasonable alternatives.
Giving Your Consent
Before treatment begins, your Ear Nurse will ensure you understand the proposed procedure, its benefits, potential risks, and any reasonable alternatives. The nurse will then ask whether you are happy to proceed.
As part of our clinic consent process, patients are asked to complete a written consent form before receiving treatment and at each subsequent appointment, your Ear Nurse will confirm your consent before treatment. You are free to decline treatment or withdraw your consent at any time.
Consent for Minors (Children aged 5 and over)
For children, consent will be managed in accordance with their age, understanding, and individual circumstances, with a parent or guardian involved where appropriate.
Your Privacy
Your privacy is important to us. Ear Health Wellington collects and stores your personal and health information only for purposes directly related to your healthcare, including assessment, treatment, communication with you, and meeting our legal and professional obligations.
Complaints Policy and Procedure
We value feedback and take all complaints seriously. We are committed to resolving concerns in a fair, timely, and transparent manner. If you have a concern or complaint, please contact us by phone or email manager@earhealth.co.nz so we can work with you towards an appropriate resolution.
Questions?
If there is anything you do not understand before your appointment, please ask. Our Ear Nurses are happy to answer your questions so that you feel informed, comfortable, and confident in any decision you make about your ear health.