Advertising Terms and Conditions

Ear Health Auckland Promotions

Ear Health Auckland includes our clinics in Birkenhead, Devonport and Grey Lynn. No other Ear Health clinics are included in any promotions, offers, terms and conditions contained here or on any other advertisements, communications and messages.

From April to June 2022, Ear Health is offering the following promotions. These promotions are not transferable, cannot be combined with any additional promotion that is not outlined below, and cannot be redeemed for cash. 

  1. 30-Day Money-Back Guarantee.
  2. Free Hearing Aid Trial.
  3. 100% Hearing Aid Satisfaction Guarantee.
  4. Best Value Voucher Offer.
  5. Book Online and Save $10

Ear Health reserves the right to extend, end or suspend any promotion at any time.

Ear Health Auckland Privacy Statement

We collect personal information from you, including information about your:

  • name
  • contact information
  • location
  • interactions with us

We collect your personal information to:

  • provide healthcare services and advice
  • provide administration services for your appointment(s)
  • inform you of our services, promotions and special offers.

Besides our staff, we share this information with:

  • medical practitioners and organisations that support medical treatment to refer a patient for treatment or support current therapy.

Providing some information is optional. If you choose not to enter an occupational noise-induced hearing loss (ONIHL) ACC claim number or Veteran’s Pension number, we’ll be unable to provide those subsidised services.

We keep your information safe by using third-party providers, including:

  • Cliniko
  • CliniqApps
  • Mailchimp

Where data is encrypted, stored in state-of-the-art facilities, and access is restricted to staff and practitioners directly involved in your treatment and those who need to know. We regularly review our technology to maintain security.

Ear Health will handle the information you supply in accordance with the Privacy Act 2020.

We keep your information for as long as required by the Health (Retention of Health Information) Regulations 1996 which say that health agencies must keep any health records they hold for a patient for ten years from the last time they provided services to that patient. At this point, we securely destroy it by erasing all digital records and destroying all physical records.

You have the right to ask for a copy of any personal information we hold about you and ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information or have it corrected, please contact us at [email protected], or +64 9-480 5676, or 131 Birkenhead Avenue, Birkenhead, Auckland 0626.

You can view our website Privacy Policy here.

30-Day Money-Back Guarantee

  • Hearing aids may be exchanged for other products (of the same or lesser value), or can be returned for a re­fund, within 30 days of purchase.
  • Ear Health reserves the right to refuse to exchange or refund hearing aids where the hearing aid (including its parts) have not been returned or have been damaged or lost.
  • Any refund paid will be the amount paid by the client only, which will not include any discounts or funders’ contributions (e.g. ACC, Ministry of Health subsidy, or Insurance contributions).

Free Hearing Aid Trial

  • Free trial is subject to a hearing assessment with hearing loss identified, and an Ear Health audiologist determines hearing aids are required.
  • If the hearing aid(s) are not returned or damaged, Ear Health reserves the right to charge the client up to 100% of the hearing aid(s) value.
  • The hearing aid trial period is up to 14 days.
  • The free trial excludes hearing aids wholly subsidised by the Ministry of Health, ACC or other organisations.
  • The 14 day trial begins on the date of the fitting.
  • Ear Health remains the hearing aid owner during the trial period, and until such time, full payment is made.
  • The client may not reassign, transfer or sell the hearing aids.
  • The client agrees to:
    • Follow instructions provided by Ear Health for the proper use of the hearing aids.
    • Use the hearing aids solely for the purpose for which they are intended.
    • When not in use, properly store the hearing aids in their storage container provided by Ear Health.
    • Not do any act which is likely to damage or alter the condition of the hearing aids.

100% Hearing Aid Satisfaction Guarantee

  • The Lifetime Service Guarantee applies for the lifetime (maximum six years) of the hearing aid(s) for the original purchaser only.
  • Services provided under the 100% Hearing Aid Satisfaction Guarantee are not transferable and cannot be redeemed for cash.
  • Ear Health reserves the right to determine the suitability of services required for each eligible individual.
  • Free earwax removal is provided to the original purchaser for the life of the hearing aids (maximum six years).

Best Value Voucher Offer

  • Clients must attend an in-person appointment at Ear Health before claiming a voucher.
  • An appointment booking for a hearing aid discussion or hearing assessment must be made by 31st May 2022.
  • The offer is available for binaural (both ears) hearing aid purchases only.
  • To qualify for the voucher, hearing aids must be purchased by 31st May 2022.
  • The offer is for one voucher per person, and one per pair of hearing aids only.
  • The voucher offer is not available in conjunction with any other offer.

Book Online and Save $10

  • Clients must ook online and attend an in-person ear cleaning by microsuction appointment at Ear Health before the $10 discount is applied.
  • The discount offer is only valid for appointments for adults and teens.
  • The regular price is $75, and the discount price is $65, with no exceptions.
  • The discount offer is not valid for ear cleaning by microsuction appointments, including children, paediatric, SuperGold card, Navy, War Pension, Grey Power, ACC, special discount, ear wax soften follow-ups, home visits, and any other appointment types not listed here.
  • The discount offer is not available in conjunction with any other offer.
  • An appointment booking must be made by 31st May 2022.